Remitly Review (2025)

Our Verdict
Is Remitly Worth It?

Remitly stands out as one of the most trusted and established names in international money transfers, serving over 5 million customers across 170+ countries. As a publicly-traded company (NASDAQ: RELY), Remitly offers exceptional reliability, competitive rates, and industry-leading transfer speeds with their Express service.
Remitly's greatest strength lies in its dual-service model: Economy transfers for cost-conscious users and Express transfers for speed. The platform excels in serving immigrant communities with localized experiences, multiple payout options, and dedicated customer support in native languages. Their strong compliance and regulatory standing make them an excellent choice for both personal and business transfers.

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Overview

Remitly is a leading digital remittance company founded in 2011 that revolutionized international money transfers with their mobile-first approach. The company went public in 2021 and has become one of the most trusted names in cross-border payments.

Headquartered in Seattle, Remitly serves millions of customers worldwide with a focus on providing immigrants and their families with fast, affordable, and reliable money transfer services.

Guarantee: 100% satisfaction guarantee with full refund if transfer is not delivered as promised

Best Known For

• Immigrants sending money to family members abroad

• Users prioritizing speed with Express transfers

• People sending money to Philippines, India, Mexico, and other key corridors

• First-time users who want a trusted, regulated service

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Remitly at a Glance

Economy Transfers: Lower fees starting from $1.99 with competitive exchange rates. Transfers typically arrive within 3-5 business days. Perfect for regular, non-urgent transfers.

Express Transfers: Premium service with fees from $6.99 offering transfers within minutes to hours. Ideal for urgent payments and emergency situations.

Business Solutions: Dedicated business accounts with API integration, bulk payment options, and dedicated account management for companies with regular international payment needs.

Mobile App & Digital Experience

Remitly's mobile application is consistently rated among the best in the industry, with over 4.5 stars across app stores. The app features an intuitive design with biometric login, real-time tracking, recipient management, and rate alerts. Users can complete transfers in under 2 minutes with features like auto-fill recipient details and integrated camera for ID verification.

How to Get Started With Remitly

Getting started with Remitly is simple and secure. New users can sign up in minutes using their mobile app or website. The registration process requires basic personal information and identity verification, which can be completed using a driver's license or passport.

Remitly's verification process is streamlined with photo ID scanning and selfie verification, typically completed within minutes. New users can often send their first transfer immediately after verification, with higher limits available after additional verification steps.

The platform provides clear, step-by-step guidance through the transfer process, with transparent fee calculations and delivery time estimates. Users can save recipient information for faster future transfers and set up rate alerts for optimal timing.

Remitly also offers comprehensive tutorials and customer support to help new users navigate the platform, with multilingual support available in key markets.

Remitly Customer Support

Remitly provides exceptional customer support through multiple channels including 24/7 live chat, email, and phone support in over 10 languages. Their support team is highly trained and specializes in serving immigrant communities with cultural sensitivity and native language assistance.

The company maintains an extensive help center with detailed FAQs, video guides, and step-by-step tutorials covering all aspects of using their service. The mobile app includes integrated support chat for immediate assistance.

For urgent transfer issues, Remitly offers priority support with dedicated teams for Express transfers. The average response time for critical issues is under 1 hour, with most general inquiries resolved within 4 hours.

User Experience

Remitly consistently receives outstanding reviews for its user experience, with customers praising the intuitive interface, reliable service, and transparent pricing. The platform's design focuses on simplicity while offering advanced features for experienced users.

Users particularly value the real-time tracking system that provides detailed updates from initiation to delivery, including SMS notifications to both sender and recipient. The transparent fee structure with no hidden charges has earned high customer satisfaction ratings.

The mobile app maintains a 4.7+ star rating across app stores, with users highlighting its speed, security features, and localized experience. Regular updates ensure the platform stays current with security standards and user feedback.

Bottom Line

Remitly has established itself as a premier choice in the international money transfer market through its combination of reliability, speed, and customer-focused features. While fees may be slightly higher than some competitors, the value proposition of guaranteed delivery, exceptional customer service, and regulated operations makes it worthwhile.

As a publicly-traded company with strong regulatory compliance and a proven track record serving millions of customers, Remitly represents a safe and reliable choice for international transfers. Their continuous innovation in mobile technology and expansion into new markets positions them as a long-term leader in the remittance industry.